|
Handling an Emergency: Outsourcing Provider Delivers Creative Solutions in Times of Crisis
Neither a banking software glitch nor an international blackout kept Ceridian Canada's payroll customers from receiving their paychecks.
Why HRO Is Still Growing and What Needs Fixing
Even though HR is the most mature BPO process, it still has growth momentum, according to a new Conference Board study. The reason: companies want to outsource HR routine transactions so their part of the process can become more strategic. The Accenture-sponsored study points out what still needs fixing.
Canadian IT Value Proposition Appealing to American Buyers
Canada tops the list of offshore options for American companies outsourcing their IT. That's because price is not the only consideration.
Best Practice Tips from the Ottawa Manufacturers' Network: 4 Steps for a Successful Relationship
Contributed by Roy Sunstrum and Damian Hanel, Ottawa Manufacturers' Network.
Canada, the High Touch/High Quality Call Center Outsourcing Option
India is receiving all the headlines as the best place for offshore outsourcing. But a new study by the Aberdeen Group found that a majority of companies prefer to send their call center work to Canadian service providers if the work is leaving the US.
Doing Cross-Border Outsourcing Deals: A Quick and Dirty Checklist
Toronto outsourcing attorney George Atis lists six items U.S. attorneys must consider if their American clients are working in Canada. Cross-border outsourcing transactions are more difficult than they look.
IDC Report Finds Canadian Executives Desire to Team With Providers for Shared Outcomes
Canadian companies want change, but they can't do it fast enough themselves. Selecting an outsourcing partner willing to shoulder some of the risk can, according to an IDC report sponsored by Accenture. Read about the newest trend in outsourcing there.
IDC Report Finds Canadian Executives Outsource For Business Change
An Accenture-sponsored IDC study discovered cost was now not the major factor in deciding to outsource. Canadian firms cited business transformation as the overwhelming reason.
Keating Partners with Tech Firms Who Want to Blaze Trails In Canadian Markets
Want to do business in Canada, eh? American companies venturing into foreign markets, including the neighbor up north, perform better when they outsource CRM to a local.
Outsourcing Service Provider or Buyer Bankruptcy
Canadian bankruptcy law differs from U.S. rules. If your Canadian service provider or buyer declares bankruptcy, two partners at McMillan Binch provide suggestions about what to do.
Outsourcing Helps Large Canadian Retailer Tie All Its Suppliers Together Online
One of the largest retailers in Canada wanted to connect all its vendors electronically. Outsourcing made that daunting task possible. The reasonable price meant even the smallest vendors could afford to plug in.
The
Expanding Territory of Offshore Outsourcing
Suppliers are moving the back office to the four corners of the globe. At the same time, buyers, now firmly committed to offshore solutions, are wrestling with the decision to select a near shore or farshore provider. Here's what's going on in offshore outsourcing.
Lower Cost, Cultural Similarities Empower Canadian Outsourcing Firms
A Canadian service provider blends near shore labor for customer service inquiries and offshore labor for other tasks to help the American insurance industry remain competitive.
Calling Canada... A Red
Hot Spot Develops for Call Center Outsourcing
The exchange rate is helping Canada become a popular offshore location
for call centers for American buyers.
Back-Office Outsourcing Makes
Rapid Growth Possible 
Sunrise Assisted Living planned to open 200 new facilities a year. Outsourcing
was the only way to handle its back-office activities with such rapid
growth.
Outsourcing the Enterprise
British Petroleum pioneered the concept of enterprise outsourcing in the
1980s. Today, three trends are converging to make enterprise outsourcing
one of the biggest trends in BPO.
Show Me the Knowledge CNA
Employs Hi-Tech Knowledge Sharing Solution
Knowledge sharing helps CNA Insurance provide great customer service by
storing all company knowledge in a searchable database.
Smoothing Over the
Privacy Potholes in BPO Outsourcing 
New U.S. laws have made privacy and data security a risky business. Be
scared. Be very scared. Here's why.
Value in Outsourcing -
It's Not About a Black and White Contract
In today's hospitals, technology is of utmost importance to reducing costs,
streamlining functions and providing the best patient care. Some hospitals
have learned that outsourcing can make an enormous strategic impact and
be a differentiator in competitive advantage.
IT Takes a Seat Provance Technologies?
Seat Management Solution Gives Outsourcers Advantage
Seat management combats a drain on resources for the federal government.
Judicial Middle Ground
Compaq does justice to Justice Canada's help desk.
Know Your ABCs Using Activity
Based Costing at CIBC
Detailed cost data helps buyers negotiate outsourcing deals. Here's how
it helped the Imperial Bank of Commerce in Canada.
The Original Mission
Critical Application Becomes Even More Important as People Go Postal About
Regular Mail
The anthrax bacteria scare is causing many companies to turn to email,
which has its own viral challenges. Suppliers fight the war to keep corporate
email applications running.
Plumbing a Cheaper Labor
Pool Outsourcing: an RX for Pharmaceutical Success
Substitution saves money and time.
A Healthy Dose of BPO
Information in a hospital can literally mean life and death. That's why
the University Health Network (UHN), decided to reengineer its health
care system.
Judging Outsourcing Performance
at the Justice Department
Outsourcing allowed us to realign our resources so we could focus on our
core competencies.
Netsourcing: the
Life Blood of an ISO
A company needs to be prepared for the stiff market presence and competition
from the AOLs of the world.
Outsourcing Relationships
Become More Complex
Four years ago IT managers had one question: "Should we outsource?"
Today, the questions are more varied.
Problematic Areas
of Cost
How the cost of outsourcing transactions can be reduced.
What Is A Good Way To Outsource
IS?
A large Canadian bank, having enjoyed many successes with IT outsourcing,
felt an outsourcing supplier could complete the project faster and better
than its in-house programmers.
Developing a Partnership
Jeff Winston of Allergan discusses the process of choosing your supplier.
Business Process Outsourcing:
Unlocking Shareholder Value from Real Estate
Deborah Kops of PricewaterhouseCoopers tells how multinationals are turning
to real estate outsourcing.
International Outsourcing:
The Legal View of What's Different
William Bierce discusses the legalities and risks of international outsourcing.
Changing Direction
TransAlta and Digital Equipment Corporation. This award acknowledges one
of the truths of outsourcing -- relationships can sour over time.
New Landmark Survey Demonstrates
Global BPO Growth
Price Waterhouse shares the results of a survey done by Yankelovich Partners
for his company.
The Rise of Global Business
Process Outsourcing
PricewaterhouseCoopers' Joe Vales takes another look at the global implications
in a landmark study on outsourcing.
The Strength of Many...The
Power of One
Rob Skyler, EC/EDI solutions manager, Litton Enterprise Solutions (LES),
explains the power of intelligent trade engines in supply chain management.
Connecting the Dots
The UMW group, a Malaysia-based multinational, is now three years into
a contract with UMW/EDS Technology (UET) a joint venture with EDS.
|
