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Ensuring Aligned Interests in a Public-Sector Outsourcing Relationship
Outsourcing cannot succeed unless both parties' interests are aligned and they can manage to overcome inherent conflicts. In deals with government clients, there will always be an inherent conflict of interests. We studied a highly successful Canadian government relationship. This article shares their relationship best practices and framework that keeps their interests aligned. (2007)

Outsourcing Manages Risk While Transforming Processes for Canada's Central Bank
As Canada's central bank, the Bank of Canada works to preserve the value of money by keeping inflation low. It also acts as the government's fiscal agent. More than 400 employees worked on the retail debt program, consuming 85 percent of the bank's IT capacity while not a core activity. Outsourcing to EDS was the answer. However, this assignment had some extra requirements. (2007)

Outsourcing Mandate to BC Hydro Produces More Responsive Utility
BC Hydro, which delivers electricity to 94 percent of British Columbia's population, received an order from the government: act like a deregulated utility. That meant it had to outsource to remain competitive. It selected Accenture. Here's what happened. (2005)

WestJet Lands Top Talent by Outsourcing Recruiting Software
Westjet, Canada's largest low-cost airline, has grown 30-50 percent every year it has been in business. Outsourcing recruiting helped the airline keep up with its soaring staffing demands. (2005)

Nearshore? Farshore? Which Shore for CRM?
CRM companies used to make their offshore decisions solely on cost. Today there's a new metric: can the suppliers please picky American customers? Read why Canadian companies are doing a good job. (2005)

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Outsourcing to Canada: Legal & Tax Considerations - Is your company interested in offshoring or nearshoring to Canada? Read this new white paper about key legal and tax considerations to think about when contemplating Canada as your next offshoring site. - October 2004

Law Firm Profitability Requires Non-Legal Expertise - Law firms are struggling with lawyer churn, ability to attract clients, ability to improve services to clients, growing pains, changes in competition and technology, and a poor economy. This paper addresses challenges unique to the legal industry in its ad... - March 2003

Governing Attitudes: 12 Best Practices in Managing Outsourcing Relationships - Without an effective governance module to establish how the parties will work together on an ongoing basis, long-term outsourcing success is a dicey proposition. This paper highlights 12 best practices within the communications component of a governance ag... - May 2002

The Snowball Effect: Characteristics of Outstanding Outsourcing Relationships - How does your organization's outsourcing strategy match with the primary success factors in the world's most outstanding outsourcing relationships for 2001? - February 2002

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